I
General information
- 01
Making a booking constitutes confirmation that the Booking Party has read and accepted these Terms and Conditions and the Privacy Policy and agrees to comply with the provisions of these Terms and Conditions.
- 02
Guests staying at the Property are also required to comply with occupational health and safety and fire safety regulations and, in exceptional circumstances, to follow the instructions of the Property’s staff.
- 03
If these Terms and Conditions are breached, the Property has the right to refuse to continue providing services to Guests who have breached them. Such persons are required to immediately comply with requests made by the Property’s staff, settle all amounts due for services provided to date, pay for any damage or destruction caused, and immediately leave the Property.
- 04
Bookings are made in the name of the person or company that will make the payment.
- 05
Only persons registered at the Property are entitled to use it. A Guest may not make the rented room available to other persons, even if the period for which the Guest has paid has not yet expired.
- 06
For fire safety reasons, the use of open flames is prohibited at the Property. The use of irons, heaters and other electrical appliances that are not part of the room equipment is also prohibited in guest rooms. This does not apply to chargers and power supplies for audio-visual and computer equipment.
- 07
The Guest bears full financial and legal liability for any damage to or destruction of items, furnishings and equipment at the Property caused by the Guest or persons visiting the Guest.
- 08
Any discrepancy between the room inventory and its actual contents, or any damage, must be reported to reception immediately upon occupying the room. Otherwise, the room’s furnishings and equipment shall be deemed complete and undamaged.
- 09
In particular, Guests are required to use the Property’s facilities and equipment in a manner that does not cause damage or deterioration.
- 10
The Property’s liability for the loss of or damage to items brought into a room by Guests is governed by Articles 846–849 of the Polish Civil Code. The Property’s liability is limited if such items are not placed in the Property’s deposit. The Property has the right to refuse to accept money, securities and valuable items for safekeeping, in particular valuables and items of scientific or artistic value, if they pose a security risk, are of excessive value in relation to the size or standard of the Property, or take up too much space.
- 11
At the end of the stay, the Guest is required to notify the Property of their departure so that a member of staff can inspect the room.
- 12
The hotel day begins at 4:00 pm and ends at 10:00 am.
- 13
Quiet hours are from 10:00 pm to 7:00 am.
- 14
Room occupants must behave in a manner that does not disturb the peaceful stay of others during quiet hours and, during the day, in accordance with accepted social norms and with respect for the right to rest of other persons on the Property.
- 15
Smoking cigarettes and other tobacco products and the excessive consumption of alcohol are strictly prohibited throughout the Property.
- 16
Due to COVID-19 restrictions, only registered Guests may be present on the Property.
- 17
Children and young people under the age of 18 may stay only under the supervision of adults, who assume full responsibility for their actions, all consequences of those actions, and any resulting situations on the Property.
- 18
Pets are not permitted at the Property.
- 19
It is prohibited to use the audio-visual equipment provided in the room to play musical, spoken-word or combined musical and spoken-word works by performers affiliated with StoArt, ZAiKS, SAWP and ZPAV, or with foreign collective copyright or related-rights management organisations (CMOs), as well as any works without a Creative Commons licence or a licence for public performance. We recommend independent music offered by Publicmusic: www.publicmusic.pl, APR: www.aprmedia.pl, or EJFA: www.musicdays.pl.
- 20
The Property reserves the right to refuse accommodation to persons who are visibly under the influence of alcohol or intoxicating substances, or who behave in a vulgar manner.
II
Deposit
- 01
A booking requires an advance payment in the form of a deposit.
- 02
Payment of the deposit constitutes the Booking Party’s acceptance of the booking terms set out in these Terms and Conditions.
- 03
For the standard offer, the Booking Party will be charged a deposit equal to 40% of the total booking price.
- 04
For the non-refundable offer, the Booking Party may be charged a deposit equal to the full value of the booking at any time.
- 05
Failure to pay the deposit within the agreed period will result in the cancellation of the booking.
III
Booking
- 01
A booking may be made by telephone or email. Please contact us by telephone before making a booking by email.
- 02
To confirm a booking, the Booking Party is required to pay 40% of the total booking value (when selecting the standard offer) or 100% of the total booking value (when selecting the non-refundable offer) within one hour of making the booking.
IV
Cancellation
- 01
Please submit booking cancellations electronically to the email address provided on the contact page.
- 02
For the standard offer, cancelling or changing a booking no later than 60 days before the arrival date will terminate the agreement, and the Property will not charge the Booking Party any fees.
- 03
If a booking is cancelled or changed after the deadline specified in item 1, or if the Guest fails to arrive at the Property, the Booking Party will be charged 40% of the total booking value.
- 04
For the non-refundable offer, the Booking Party will be charged the full booking price if the booking is cancelled at any time.
- 05
If the Guest has not arrived at the Property by 24:00 on the first day of the booking, the Property has the right to cancel the booking without further contact with the Guest.
V
Additional information
- 01
We offer free parking on the Property. The Property is not liable for any parked vehicle or property left inside it.
- 02
Free Wi-Fi Internet access is available throughout the Property.
- 03
A video surveillance system is installed in and around the Property. The surveillance system is used to improve the safety of hotel guests. Surveillance data may be disclosed at the request of the relevant authorities. For more information, see the Privacy Policy.